Support

Frequently Asked Questions

Everything you may need to know before and after placing your Nayaab order.

Orders & Payments

Do you offer Cash on Delivery?

No. Nayaab currently accepts prepaid orders only. All payments are processed securely through Razorpay.

What payment methods are accepted?

You can complete your order using the payment options available through Razorpay, including supported cards, UPI, net banking, and wallets.

Shipping & Delivery

How are orders shipped?

Nayaab orders are shipped through Shiprocket and its delivery partner network.

How will I receive tracking updates?

Once your order is dispatched, tracking details will be shared through the contact information provided at checkout.

Returns & Exchanges

Do you accept returns?

Returns are accepted only in case of a genuine manufacturing defect, fabric defect, or damage.

Do you offer exchanges?

No. We do not offer exchanges.

What condition should the product be in for return approval?

The product must be unused, unwashed, unaltered, and returned with original tags and packaging intact.

When is the refund processed?

Refunds are processed only after the returned item passes quality inspection.

Sizing & Styling

How do I choose my size?

Please refer to the size guide provided on the website. If you are unsure, contact our team before placing your order.

Can I get styling help?

Yes. Our team can help guide you with silhouette, occasion, and styling suggestions based on the piece you are considering.

Product Care

How should I care for my Nayaab piece?

Dry clean only. Store in a cool, dry place away from direct sunlight and moisture. Handle embroidery, tassels, trims, and delicate detailing with care.